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About Us | Campe | Check| Clean | Company | Contact | Crash a lot | Custom Lengths | Dealers | Distributors | Email | Events | Feedback | G2P Stabilizer | Grip Shift | Guarantee | Gym Equipment | Installation MTB | Installation Road | International Orders | Magazines | Money Order | OEM | Phone Orders | Pros | Races | Remove | Secure | Shipping Charges | Silicone Tape | Size | Sponsorships | Stores | Tread pattern | Tri Bars - Troubleshooting - |
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Q: How did ESI get started?
A: Read all about us on ESI's About Us page.
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Q: I have a Campe set up on my road bike. Will ESI road grips fit my set up?
A: Yes! Click here for Road Grip instructions.
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Q: Can I pay by Check or Money Order?
A: Yes! Email sales at sales@esigrips.com with your order and shipping address. Sales will calculate your shipping charges, confirm your order and email you an invoice. Please print out invoice and mail along with Check or Money Order to: PO Box 294147, Phelan, CA 92329. Your order will not be shipped until the Check or Money Order has cleared.
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Q: Can I clean my ESI silicone grips?
A: Yes! Wash your grips when you wash your bike. If you do not wash your bike; clean when you can no longer see what color your grips are or they lost that tacky feel. Wash with Rubbing Alcohol, Window cleaner, etc... until clean.
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Q: How many years has ESI been in business?
A: 6 years
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Q: How can I contact ESI?
A: Phone: 760-947-4345 | Email: sales@esigrips.com | Mail: PO Box 294147, Phelan, CA 92329. |
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Q: I crash a lot but want to use ESI grips. What can I do?
A: Invest in some quality aluminum bar end plugs. We recommend Grip Doctors Hope at www.hopetechusa.com these will not only save your grips but also your handlebars when you crash.
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Q: Can I order custom lengths of grip?
A: Yes! Contact sales at sales@esigrips.com or 760-947-4345.
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Q: How can I become an ESI dealer?
A: Contact Sales at 760-947-4345 and we will set up your account over the phone. Note: Ask us about our web ordering incentive.
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Q: How can I find a store that carries ESI products?
A: Our Stores Page lists Dealers and Distributors that we supply.
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Q: How can I find a Distributor that carries ESI products?
A: Our Distributors Page lists Dealers and Distributors that we supply.
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Q: What do you do with my email address?
A: We do not spam nor do we give out or sell your information. We only use your email if there is information you need to know about your order.
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Q: Does ESI go to any Races or Events?
A: Yes! Our Events Page lists Races and Events we attend.
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Q: Do you have feedback from people that use ESI products?
A: Yes! Read for yourself on our Reviews Page, MTBreview.com and Roadreview.com. Send your feedback to sales@esigrips.com.
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Q: When will the G2P Steering Stabilizer be available?
A: ESI will only sell products that have been thoroughly tested and approved by actual riders! We go through a lengthy proto-typing phase to insure you receive the best products without having to worry about malfunctions or recalls.
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Q: Will ESI MTB grips work for Grip Shift?
A: Yes! You can cut ESI grips with sharp scissors, utility knife, pipe cutter, etc. Hold next to your bar and cut leaving an extra 1/8” in length. We recommend Chunky style for a smooth transition to your shifter.
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Q: Does ESI guarantee its products?
A: Yes! Your ESI product is guaranteed to the original purchaser to be free from manufacturing or workmanship defects for a period of 30 days from the date of its original purchase. Simply call us and explain the defect and we will authorize the proper exchanges. When purchasing from ESI you're guaranteed to receive quality products.
Note: ESI is based on customer satisfaction, if you are not happy for any reason please contact sales at 760-947-4345 and we will do our best to resolve any issues you have.
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Q: Will ESI grips work on my Gym Equipment?
A: Yes! You can place an order for custom sizes. Contact sales at sales@esigrips.com or 760-947-4345.
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Q: What is the best way to install ESI MTB Grips?
A: Clean handle bars. Press in End Caps. Using Rubbing Alcohol or Window cleaner clean inside of ESI MTB grips, wet bar and inside of grip, slide onto bar. Rotate grip to have the Thicker side towards palm. Let dry for 24 hours.
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Q: What is the best way to install ESI Road Grips?
A: Clean handle bars. Rub Hand RX (Instant Hand Sanitizer) available at the .99 cent store onto handle bar and inside of grip; slide onto bar, let dry. For detailed instructions go to Road Instructions.
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Q: Do you ship Internationally?
A: Yes! For more information go to our Shipping Page.
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Q: Have you been in any Magazines?
A: Yes! You can go to our Media page and check out the Ads and Articles that we know of. If you have seen ESI in an article please email us the name of the magazine, month and year it published to sales@esigrips.com.
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Q: I have a Bicycle Rental store; do you sell OEM?
A: Yes! Call sales at 760-947-4345.
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Q: Can I order over the phone?
A: Yes! Call sales at 760-947-4345 leave your Name, Number, State and the best Time to call you. Our sales will call you and take your order.
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Q: Do any Pros race with ESI products?
A: Yes! We list our official Sponsorships on our Sponsorship Page. We also know of many Pros that we do not sponsor that run ESI products: Look for our signature No Tread Pattern and or ESI End Caps in the Magazines you read.
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Q: Can I remove ESI grips?
A: Yes! Slide a screw driver with a dulled point (or something similar) under grip (careful not to scratch bar or stretch grip), squirt Rubbing Alcohol, Window cleaner or water under grip, twist grip off bar. Clean inside of grip with Rubbing Alcohol or Window cleaner and reinstall. If you have access to a compressor just blow them off.
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Q: Is your shopping cart secure?
A: Yes! We use SSL encryption to secure our shopping cart.
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Q: What are your shipping charges?
A: All Domestic and International shipping charges are listed on ESI’s Shipping Page.
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Q: Can I order just Silicone Tape?
A: Yes! Contact sales at sales@esigrips.com or 760-947-4345.
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Q: What size grip should I buy?
A: Grips are personal preference, there is no right or wrong size, it is what feels best to you. ESI does recommend the Chunky style for grips shift because of the transition area.
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Q: Do you Sponsor any racers or clubs?
A: Yes! A list of Sponsorships is on our Sponsorship Page.
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Q: Why is there no tread pattern or logo on ESI grips?
A: ESI believes logos should be at the end of your bar and tread patterns belong on your tires, not on your grips. Silicone contours to the shape of your hand. It is like having a custom mold of your hand every time you grab your bars. Technically the tread pattern is the contour of your hand. For more info Click Here.
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Q: I have a Tri set up with drop bars; will ESI grips work for me?
A: Yes!
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If you have a question that has not been answered, please email us at sales@esigrips.com or call 760-947-4345
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Bar Ends to big | Bar Ends to small | Chunked in crash | Moving after crash | Moving after Install
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T: The bar ends that came with my grips are to big for my bars.
A: Using a utility knife lay your end cap on its logo, cut a pattern similar to the logo on the End cap by cutting the ridges off in 4 places. The smaller the bar the more you cut off.
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T: The bar ends that came with my grips are to small for my bars.
A: Wrap electrical tape around the rings of your end cap and install.
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T: I crashed and chunked out the end of my grip.
A: If you do not have grip shift Remove Grip and wash inside with Rubbing Alcohol or Window cleaner until there is no debris or dirt in grip. Wash bar and reinstall grip placing the chunked out area on inside of bar.
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T: I crashed and now the tip of my grip moves.
A: Remove Grip and wash inside with Rubbing Alcohol or Window cleaner until there is no debris or dirt in grip. Wash bar and reinstall grips.
Note: If grip still moves then the silicone has been stretched. If you do not have grip shift remove grip and reinstall placing the stretched area on inside of bar.
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T: I put my grips on and they are moving.
A: Remove Grips. Using Rubbing Alcohol or Window cleaner clean the inside of your grips. Clean your bars. Reinstall your grips with Rubbing Alcohol.
Note: If your grips still move contact ESI immediately at (760) 947-4345.
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If you have a problem that has not been addressed, please email us at sales@esigrips.com or call 760-947-4345
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